Digital Content Designer

Working hours: This role is available on a part-time, job-share or full-time basis

Salary: Up to £40,000 depending on experience plus an excellent benefits package  

Location: Swindon, Whiteley or Farnborough – hybrid working arrangements 

Closing date for applications: 1st May 2026 

What will you be doing?  

• Use research, data, and evidence to guide content decisions—ensuring everything we create is purposeful and customer-centric and drive continuous improvement 

• Collaborate across teams, influencing stakeholders and building strong relationships to champion customer needs. 

• Create and improve clear, accessible web content that puts customers first.  

• Apply Zurich’s style guides and content standards, helping us maintain consistency and professionalism in across our websites 

• Manage content throughout its lifecycle in an agile, delivery-focused environment, using digital tools and flexible ways of working. 

• Connect with the wider Customer Office community, sharing ideas and best practices to support growth and innovation 

•  Work closely with UX teams and stakeholders to design, test, and deliver effective digital content.  

• Apply Zurich’s tone of voice, content standards, and accessibility requirements consistently.  

What are we looking for? 

• Experience creating and improving customer focused digital content, using research, data and insight to guide decisions and drive continuous improvement  

• Strong ability to write clear, accessible web content that puts customer needs first  

• Confident applying tone of voice, style guides and content standards, including accessibility requirements  

• Experience managing content across its full lifecycle in a busy, agile environment, using digital tools and CMS platforms  

• Proven collaborator, able to influence stakeholders and build strong relationships across teams  

• Experience working closely with UX and design teams to test, refine and deliver effective digital content  

• Comfortable sharing ideas and best practice within a wider content or customer community to support innovation and improvement 

Your application: 

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.  

As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.  

Our Culture: 

At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.  

Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives. 

We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future. 

We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.